Privacy policy

Last Updated: 29th November 2022. This electronic version of this policy is the approved and current version. Any printed version is uncontrolled and may not be current.

Personal Information

You should read this policy before providing us with any personal (including sensitive) information or before using our website. By providing us with your personal information or by using the website, you are confirming your agreement to the contents of this policy. From time to time it may be necessary for us to review and revise this policy. We reserve the right to change this policy at any time.

We’ve Got You Foundation as an Organisation

Protecting your privacy is fundamental to the way we care for people.
This Privacy Policy describes how We’ve Got You Foundation (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site

Your privacy is important to us

We’ve Got You Foundation is committed to upholding the Australian Privacy Principles contained in the Privacy Act 1988. We recognise the importance of privacy and community awareness regarding the collection, use, disclosure, and security of personal (including sensitive) information which we may collect during the course of our many functions.

Regardless of your relationship with us, we understand that sharing personal information can be confronting, especially for population groups who have experienced discrimination, harassment and bullying based on age, sex, gender identity, sexual orientation, disability, pregnancy, intersex, marital status, or cultural diversity (including Aboriginal or Torres Islanders).

This Privacy Policy sets out how we manage your personal information and protect your privacy.

The personal information we collect and hold

We’ve Got You Foundation performs many functions and provides a wide range of services. We will only collect personal (including sensitive) information that is necessary for us to carry out these functions and provide these services and programs; we will only collect sensitive when we have your consent or when we are required or authorised by law to collect such information.

Personal information which fits the definition of sensitive information under the Act generally requires a higher level of privacy protection than other personal information. We do however aim to treat all your personal information with the utmost care.

The type of information we may collect, hold, and use, varies depending on the purpose for which it is collected but may include the following (amongst others):

Supporters - as a supporter of We’ve Got You Foundation’s mission and activities, we may need to collect your name and contact details. As a valued financial supporter of our fundraising activities, we may also need to collect your bank account or credit card details.

Service recipients, program participants or clients of our other services - as a recipient of, or participant in, one of our many services and programs, we may need to collect your personal information like your name, contact details, income status and emergency contact details, or sensitive information like your health, religious beliefs, sexual orientation, ethnicity, and criminal record as well as information about gender identity.

Customers - as a customer of our store, we may need to collect your name and contact details at the time of purchase or in connection with your donation of goods.

Personnel - as an officer, employee, volunteer, or member of We’ve Got You Foundation, we may need to collect personal information like your name, contact details, bank account, taxation details, qualifications, previous experience and emergency contact details or sensitive information like your health, sexual orientation, and ethnicity as well as information about gender identity.

How we collect and keep safe your personal information

How we collect and store personal (including sensitive) information varies depending on the purpose for which it is collected. We may collect your personal information:

  • Directly from you, either in person, over the phone or by email;
  • From third parties where you have specifically authorised us to do so; or
  • Through our website including through forms on our website.

We will always collect your personal information directly from you unless it is impracticable to do so. This would usually be done in person, over the telephone or by email.

Examples may include:

  • Copies of your written correspondence with us;
  • Copies of receipts and/or transaction records in relation to your financial support of our fundraising activities;
  • Copies of your application form, request for assistance and/or other associated documents (including documents generated during your participation in a program with, or otherwise during your interactions with us) and information that you may provide to us in relation to one of the many services and programs we offer; and
  • Copies of your volunteer agreement or employment agreement and any associated documents and information you provide to us in connection with your volunteering for or employment with We’ve Got You Foundation.

We may keep copies of the above documents (in physical and/or electronic form, at our election) as is necessary to carry out our functions and provide our services and programs. All personal information is securely stored at all times by us or an authorised external service provider and only authorised people will have access to the above documents and information.

Why we collect, hold, and use personal information

We may collect, hold, use, and disclose personal (including sensitive) information for purposes necessary to carry out our functions and provide our services and programs. Generally, these purposes include:

  • To keep in contact with you as a supporter of We’ve Got You Foundation and to inform you about the role and extent of our work and mission;
  • To manage our fundraising activities and for taxation record-keeping purposes associated with your donation to We’ve Got You Foundation;
  • To assess your welfare needs and to provide you with the welfare and community services and assistance we offer;
  • To inform and improve our service design, delivery and resourcing;
  • To provide you with the services requested by you from us;
  • To facilitate and manage your purchase from, or donation of goods to, our store;
  • To comply with necessary business and accounting standards;
  • To comply with our reporting obligations to the Australian Taxation Office and other government agencies and public sector bodies; or
  • To facilitate and manage your employment relationship or volunteer arrangement with We’ve Got You Foundation.

We are committed to maintaining your privacy and we will only use your personal information for a permitted purpose for which we have collected the information. There is no obligation for you to provide us with any of your personal information however if you choose not to provide us with your personal information, we may not be able to provide you with the services that you require.

We may use personal information (including some sensitive) information to generate aggregated statistical data for the purpose of reporting to Government agencies and to plan for improvements to our services. We take reasonable steps to ensure that the information we report to Government agencies is de-identified and aggregated, so that the statistical data and reports cannot be used to identify you.

How we may share your personal information

If necessary to carry out our functions and provide our services and programs, we may need to disclose your personal (including sensitive) information to external service providers (such as information technology service providers, legal service providers, mailing houses, call centres, other community service providers, etc.) and other organisations.

We will only share your personal information in accordance with your express consent and instructions, subject to the exclusions set out in the Australian Privacy Principles, or in accordance with the specific Privacy Notice provided to you by us at or near the time of collection of your personal information.

We do not supply our database information to other marketing organisations not acting on our behalf.

How we use Google Remarketing

We do not collect any individual personal information on visitors to our website without your knowledge. We do collect non-personal information that allows us to log information about visitors to our website for statistical purposes, such as the:

  • Number of unique sessions as identified by server address and top-level domain name (e.g. .com, .gov, .org, etc.);
  • Number of page hits;
  • Pages accessed or downloaded by session;
  • Type of browser being used;
  • Length of time spent on the site and on particular pages;
  • Device being used (e.g. desktop or mobile); and
  • Type of mobile device being used (e.g. iPhone 4).


How you can access and seek correction of your personal information

You have the right to access your personal (including sensitive) information, subject to some exceptions allowed by law. If you would like to access or seek correction of your personal information, please contact our Office at the contact details below. For security reasons you will be asked to put your request in writing.

To enable us to verify your request we require you to advise the following:

  • Your full name
  • Address
  • Contact phone number
  • The relevant department or service (if known) that your request relates to

There is no application fee for making a request to access your personal information. While we do not normally charge for providing individuals with access to their personal information, we reserve the right to charge you for our reasonable costs in complying with a request for access. These costs will not be excessive.

How you can complain about a breach of the Australian Privacy Principles

We are committed to protecting your privacy and upholding the Australian Privacy Principles. If you believe we have breached the Australian Privacy Principles please contact our Office with your concerns at the contact details below.

We take all complaints very seriously and we will endeavour to respond to your complaint and address your concerns as soon as reasonably practicable.

How we comply with the Notifiable Data Breaches Scheme

We will notify you in the event your personal (including sensitive) information is involved in a data breach that is likely to result in serious harm.

This notification will include recommendations about the steps you should take in response to the breach. We will also notify The Australian Information Commissioner of eligible data breaches.

Each suspected data breach reported to us will be assessed to determine whether it is likely to result in serious harm, and as a result require notification.

How you can contact our Office

We welcome and appreciate your feedback or comments in relation to our Privacy Policy and the collection of personal (including sensitive) information. If you have any questions in relation to privacy please contact our Office at the contact details below.

We've Got You Foundation
101 Long Street Point Vernon QLD 4655