Return & Refund Policy

We’ve Got You Foundation
Last Updated: 29 November 2022

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Returns Overview

As a nonprofit organisation, all purchases directly support our health and transport assistance programs. While most items are final sale, we do accept returns for eligible items under the conditions outlined below.

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Return Rules Summary

• ✅ Returns accepted within 7 days of receiving your order

• 🚚 Customer is responsible for return shipping costs

• 🔁 A 10% restocking fee applies to returned items

• ❌ Final sale items cannot be returned

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Return Eligibility

Returns are accepted only if:

• The item is unused and in its original packaging

• It is returned within 7 days of delivery

• It is not marked as a final sale product

• You have contacted us in advance for approval

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Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 7 days of delivery at wevegotyoufoundation@gmail.com with your order number and a clear photo of the issue. We will arrange a replacement or refund if the claim is approved.

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Non-Returnable Items

We do not accept returns for:

• Raffle tickets or donations

• Gift cards or downloadable products

• Items marked as final sale

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Refunds (If Applicable)

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method, minus the 10% restocking fee.

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Return Shipping

To return your product, contact us at wevegotyoufoundation@gmail.com for instructions. You will be responsible for covering shipping costs. Shipping fees are non-refundable.

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Contact Us

If you have any questions about returns, please email:
📧 wevegotyoufoundation@gmail.com